Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between OneVoice Advocacy LLC, a Texas limited liability company ("OneVoice," "we," "us," or "our"), and the organization or individual ("Customer," "you," or "your") that registers for or uses the OneVoice email campaign platform (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Our data practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

2. Description of Service

OneVoice provides a software platform that enables Customers to create and run advocacy email campaigns, allowing their advocates to send communications to elected officials, government agencies, and other target recipients selected by the Customer.

3. Accounts

3.1 Registration

You must provide accurate and complete information when creating an account and must keep that information current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.2 Single-Organization Use

Unless otherwise agreed in writing, each account is licensed for use by a single Organization. "Organization" means the single entity that registered for the account. Using an account to provide the Service, on a resold, white-labeled, or pass-through basis, to a separate and distinct organization that has not itself contracted with OneVoice is outside the scope of a standard account and requires a separate agency-level agreement with OneVoice, priced according to expected usage across the organizations served. Using an account this way without such an agreement is a violation of these Terms.

4. Subscription, Billing, and Payment

4.1 Fees

Fees are quoted based on Customer needs and are subject to change. Current fees for your account will be set out in an order form, invoice, or similar document provided to you at signup or renewal.

4.2 Subscription Term and Payment

Subscriptions are billed annually, in advance, for the full subscription term, or as otherwise agreed in writing. We do not currently offer monthly billing.

4.3 Renewal

Subscriptions do not renew automatically. Before your subscription term ends, the OneVoice team will contact you to arrange renewal. If you do not renew, your subscription will expire at the end of the then-current term and Section 4.5 will apply.

4.4 No Refunds

Fees are non-refundable, including if you cancel before the end of your subscription term. See Section 11 for the effect of cancellation.

4.5 Non-Payment

If a payment is not received when due, we may disable your access to the Service's core features and AI-assisted features until payment is received. We will retain your account data during this period rather than delete it, but continued non-payment for an extended period may result in termination under Section 11 and deletion of your data under Section 11.3.

5. Acceptable Use

You are responsible for the conduct of your Organization's users and advocates using your account. You agree not to use the Service, and not to permit the Service to be used, for any of the following:

5.1 Astroturfing

Using the Service to generate or submit advocacy communications that misrepresent their origin, including through fabricated identities, automated or bot-generated submissions presented as genuine individual advocacy, or any other practice intended to create a false impression of grassroots support. You must take reasonable efforts to prevent and minimize this kind of activity through your campaigns.

5.2 Inappropriate Content to Officials

Using the Service to send threatening, harassing, or otherwise inappropriate content to public officials or any other target recipient. You must take reasonable efforts to prevent and minimize this kind of activity through your campaigns.

5.3 Unauthorized Multi-Organization Use

Using a single-Organization account to service another organization without an agency-level agreement, as described in Section 3.2.

5.4 General Prohibited Conduct

You also agree not to:

• Violate any applicable law, including the CAN-SPAM Act;
• Interfere with or disrupt the integrity or performance of the Service;
• Attempt to gain unauthorized access to the Service or its related systems; or
• Use the Service to transmit any material that infringes the rights of a third party.

5.5 Enforcement

We may investigate suspected violations of this Section 5 and may suspend or terminate an account showing signs of, or failing to take reasonable efforts to prevent, any of the conduct described above. See Section 11.2.

6. Customer Data

6.1 Ownership

As between OneVoice and Customer, Customer retains ownership of the data, content, and materials that Customer or its advocates submit to the Service, including campaign content and templates ("Customer Data").

6.2 License to OneVoice

Customer grants OneVoice a license to host, process, and use Customer Data to operate and provide the Service, and to use de-identified, aggregated Customer Data for benchmarking, analytics, and improving the Service, as described in our Privacy Policy. Customer also grants OneVoice a license to use Customer's name and logo, and general, non-sensitive information about Customer's use of the Service, for OneVoice's marketing purposes, including as a customer reference or case study.

6.3 No Export Guarantee

The Service does not currently provide a self-service export tool for all Customer Data. Customer Data is retained according to Section 11.3 and our Privacy Policy and is deleted at the end of the applicable retention period.

7. Data Processing

To the extent OneVoice processes personal data on Customer's behalf as part of the Service, OneVoice will: process that data only to provide the Service and as instructed by Customer; implement reasonable technical and organizational measures to protect it; engage service providers who are bound to comparable protections; and delete or return Customer Data upon request, consistent with Section 11.3. Customers requiring a more detailed data processing agreement may request one from OneVoice.

8. Intellectual Property

OneVoice and its licensors own all right, title, and interest in and to the Service, including its software, design, features, and all associated intellectual property, excluding Customer Data. These Terms do not grant Customer any right to use OneVoice's trademarks, logos, or branding without prior written consent.

9. Service Availability

We work to keep the Service available and reliable, but we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We do not currently offer an uptime service level agreement.

10. Support

Unless otherwise agreed in writing with a Customer, support is provided by email. We aim to respond to messages sent to support@onevoiceapp.io within 48 hours.

11. Termination

11.1 Termination by Customer

You may cancel your subscription at any time by contacting us. Cancellation does not entitle you to a refund of any fees already paid. See Section 4.4.

11.2 Termination by OneVoice

We may suspend or terminate your account, with or without notice, if we believe in good faith that you have violated Section 5, failed to pay fees owed, or otherwise breached these Terms.

11.3 Effect of Termination

Upon termination or cancellation of your account, your access to the Service will end. We will retain your Customer Data for 90 days following termination, after which it will be deleted, unless a longer period is required by law or necessary to resolve a dispute. You may request earlier deletion by contacting us.

12. Disclaimer of Warranties

The service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free, or that any communication sent through the service will be delivered, read, or acted upon by any target recipient.

13. Limitation of Liability

To the maximum extent permitted by law, OneVoice will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, regardless of the theory of liability, even if OneVoice has been advised of the possibility of such damages.

OneVoice's total liability arising out of or related to these Terms or the Service will not exceed the total fees paid by Customer to OneVoice in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless OneVoice from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data or content submitted through your account; (b) your or your advocates' violation of these Terms, including Section 5; (c) your failure to obtain necessary consents from advocates or comply with CAN-SPAM or other applicable law; or (d) your violation of any law or the rights of a third party.

15. Dispute Resolution and Arbitration

Any dispute arising out of or related to these Terms or the Service will be resolved by binding arbitration administered under the rules of the American Arbitration Association, conducted in Travis County, Texas, rather than in court, except that either party may bring an individual action in small claims court where available. Any arbitration will be conducted on an individual basis, and Customer waives any right to participate in a class, consolidated, or representative action.

16. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify Customers by email or in-app notice at least 14 days before the changes take effect, and we will update the "Last Updated" date above. Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

18. General Provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and any order form or data processing agreement referenced herein, constitute the entire agreement between the parties regarding the Service. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Notices under these Terms may be sent to the email address associated with your account or to support@onevoiceapp.io.

19. Contact

Questions about these Terms can be directed to: